Frequently Asked Questions

We're open Monday-Friday 9:00 AM - 7:00 PM, Saturday 9:00 AM - 5:00 PM, and Sunday 10:00 AM - 3:00 PM. We also offer 24/7 emergency pharmacy services - call (929) 387-8111 anytime for urgent needs.

We're located at 68-28 Myrtle Avenue, Glendale, NY 11385. We're easy to find with free parking available on Myrtle Avenue and surrounding streets.

Yes! Walk-ins are always welcome. No appointment necessary for prescription drop-offs, pick-ups, or immunizations.

Call us at (929) 387-8111, email info@avchemist.com, or visit us in person. We're here to help!

Yes! We accept Medicare, Medicaid, and most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, and many more. We'll verify your coverage and let you know your copay before filling your prescription.

We'll work with your doctor to find alternatives or apply for prior authorization. We also help find manufacturer coupons, discount programs, and other cost-saving options to make your medication affordable.

We strive to offer competitive pricing. If you find a lower price elsewhere, let us know and we'll do our best to match it.

We accept cash, all major credit/debit cards, HSA/FSA cards, insurance co-pays, and electronic payments. For personal injury cases, we also handle workers compensation and no-fault insurance billing.

Most prescriptions are filled in 15-30 minutes. If you're in a hurry, call ahead and we'll have it ready when you arrive. We also offer same-day delivery throughout Queens, NYC, and NJ.

Absolutely! We make it easy. Just call us at (929) 387-8111 or fill out our online transfer form, and we'll handle everything with your previous pharmacy. You don't need to go back to your old pharmacy.

You can refill online through our website, call us at (929) 387-8111, or visit us in person. We also offer automatic refill reminders so you never run out.

It's helpful but not required. Bringing your old bottle helps us verify the medication and dosage, but we can look up your prescription in our system if needed.

We'll contact your doctor on your behalf to request a refill authorization. This usually takes 1-2 business days.

Yes! We provide completely free prescription delivery throughout Queens, NYC, and New Jersey. There are no hidden fees, delivery charges, or minimum order requirements.

Same-day delivery is available for most orders placed before 3 PM. Emergency deliveries can be arranged 24/7 - call (929) 387-8111 for urgent needs.

We deliver free throughout all of Queens, NYC boroughs (Manhattan, Brooklyn, Bronx, Staten Island), and most of New Jersey. If you're unsure if we deliver to your area, just call and ask!

For most medications, yes, to ensure proper receipt. However, we can arrange secure drop-off locations with your approval. Controlled substances require signature upon delivery.

Yes! We provide flu shots, COVID vaccines, shingles vaccines, pneumonia vaccines, tetanus, hepatitis, HPV, meningitis, travel vaccines, and more. Walk-ins are welcome!

No appointment needed! Walk-ins are always welcome during our regular business hours. However, you can call ahead if you prefer to schedule a time.

Most vaccines are covered by insurance at no cost to you, including Medicare Part B and Part D. We'll verify your coverage before administering the vaccine.

Bring your insurance card and a valid photo ID. If you have a vaccination record card, bring that too so we can update it.

Yes! We operate a full-service compounding pharmacy creating custom medications when standard prescriptions don't fit your needs. Compounding is the art of preparing personalized medications, custom strengths, allergen-free formulations, pediatric flavoring, discontinued medications, bioidentical hormones, topical pain creams, and more. Learn more at https://avchemist.com/services/compounding-pharmacy

Many insurance plans cover compounded medications when medically necessary and prescribed by your doctor. We'll verify your insurance coverage and provide cost estimates before preparing your compound. Medicare and most major carriers cover compounding for approved conditions.

Yes! Our 24-hour emergency pharmacy services are available 24/7/365 including weekends and holidays. Call (929) 387-8111 anytime for urgent medication needs, a real pharmacist will answer (not an answering service). We provide same-day emergency delivery typically within 2-4 hours throughout NYC and NJ. Learn more at https://avchemist.com/services/24-hour-emergency

No! There's no additional fee for after-hours or emergency service. We charge the same price whether you call at 2 PM or 2 AM. For personal injury cases, emergency delivery is fully covered. For other patients, standard delivery fees and insurance copays apply regardless of time.

Pharmacy emergencies include post-surgery pain medications needed immediately, urgent care prescriptions after hours, critical medication running out on weekends/holidays, personal injury cases requiring immediate pain relief, or any situation where waiting until morning could harm your health.

Yes! Our pharmacists provide complete medication reviews to improve your therapy, reduce side effects, prevent drug interactions, and save you money. MTM is often covered by Medicare and insurance.

Yes! We specialize in workers compensation, auto accident, and slip & fall cases. We handle all insurance billing and coordination so you pay zero out-of-pocket for covered medications.